Contact
For showroom appointments, wholesale inquiries, press requests, and general questions, please get in touch. We’d love to hear from you!
Showroom
Wholesale & Press
Common Questions Answered
Where are RAPT bags made?
Every RAPT bag is designed and developed at our New York City factory in the heart of the Garment District. One-of-a-kind pieces and select small-batch styles are handcrafted locally, while other collections are produced with trusted manufacturing partners abroad using carefully selected, high-quality materials.
From material selection and construction to final quality inspection, our team remains closely involved throughout the process. Many styles are made with Italian leather, and every bag is tagged and packed in New York before making its way to you.
Orders & Shipping
Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location and the selected shipping method.
Do you ship internationally?
Yes — international rates are calculated at checkout.
How long will my order take?
In-stock orders placed before 2 PM ET, Monday through Friday, are processed for shipping the same day. Orders placed after 2 PM ET, on weekends or on holidays are processed the next business day. Delivery time begins once the carrier receives your order and varies by location and shipping method. Preorders follow their stated shipping schedule; contact us for the current dispatch estimate.
RAPT NY LLC
Returns & Exchanges
We want you to love your RAPT bag. If your purchase is not quite right, you may request a complimentary return or exchange within 14 calendar days of delivery.
Return Eligibility
Returned items must be unused, unworn and in their original condition. All tags must remain attached, and the bag must be returned with its original packaging, dust bag, straps, chains and accessories.
Items showing signs of wear, scratches, stains, alterations or missing components cannot be accepted.
Once your return is authorized, it must be shipped within 7 days. Returns sent without prior authorization may not be accepted.
Complimentary Domestic Returns
RAPT provides a complimentary prepaid return label for eligible domestic orders. No return or restocking fee will be deducted from your refund.
Original and expedited shipping charges are nonrefundable.
Refunds
Eligible returns will be refunded to the original form of payment. Please allow 7 to 10 business days after your return is received and inspected for the refund to be processed. Your financial institution may require additional time to post the credit.
Exchanges
One complimentary exchange is available for domestic orders, subject to product availability. If the requested item is unavailable, you may choose a refund or store credit.
Final Sale
Items specifically marked “Final Sale,” customized products and one-of-a-kind pieces cannot be returned or exchanged.
Items purchased with a promotional code remain eligible for return unless they were clearly marked Final Sale at the time of purchase.
Damaged or Incorrect Items
Please inspect your order when it arrives. If your item is damaged, defective or incorrect, contact us within 7 days of delivery and include photographs of the item and packaging.
RAPT will cover return shipping and offer a replacement, refund or store credit for verified damaged, defective or incorrect merchandise.
International Returns
International orders may be returned within 14 days of delivery. Customers are responsible for international return shipping, duties and taxes. International exchanges are not available. Applicable local consumer laws will always be honored.
Retail Partner Purchases
Items purchased through Nordstrom or another retail partner must be returned directly to the original retailer and are subject to that retailer’s return policy.
How do I start a return?
Email us at hello@raptnewyork.com with your order number.
Care
How do I care for my Rapture Bag?
- Wipe leather with a soft cloth
- Avoid long exposure to moisture or direct sunlight
- Store in the dust bag when not in use
Other Questions
Questions about your order?
Need styling advice?
Curious about RAPT?
We’re here.
Contact: hello@raptnewyork.com
We reply within 24–48 hours.